The Automobile Association of Kenya (AAK) respects your concerns about privacy. We want you to be familiar with how we collect, use and disclose information from and about you. This Privacy Policy describes our practices in connection with information collected through services such as websites, mobile sites and applications (apps). By using AAK Web and Mobile Applications (App), you agree to the terms and conditions of this Privacy Policy.


Registration Information is the information you submit to register for a AAK Web and Mobile Applications use, for example, to create an account, review content and post comments. Registration Information includes all information as entered on the registration form and includes name, email address, gender, zip code and birthday.

Public Information and Posts consist of comments or content that you post to AAK Web and Mobile Applications and the information about you that accompanies those posts or content, which may include a name, user name, comments, likes, status, profile information and picture. Public Information and Posts are always public, which means they are available to everyone and may be displayed in search results on external search engines.

Information from Social Media. If you access or login to a AAK Web and Mobile Applications through a social media service or connect a AAK Web and Mobile Applications to a social media service, the information we collect may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the social media service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that social media service. When you access the AAK Web and Mobile Applications through social media services or when you connect AAK Web and Mobile Applications services, you are authorizing AAK Web and Mobile Applications to collect, store, and use such information and content in accordance with this Privacy Policy.

When you access and interact with the AAK Web and Mobile Applications, we may collect certain information about those visits. For example, in order to permit your connection to the AAK Web and Mobile Applications, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the AAK Web and Mobile Applications from a mobile phone or other devices, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information for that device.

Technologies (such as browser cookies, pixels, beacons, and Adobe Flash technology including cookies) are comprised of small bits of data that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser when you first request a web page and then store the data on your computer so the website can access information when you make subsequent requests for pages from that service. These technologies may also be used to collect and store information about your usage of the AAK Web and Mobile Applications services, such as pages you have visited, content you have viewed, search queries you have run and any advertisements you have seen. Third parties that support the AAK Web and Mobile Applications by serving advertisements or providing services, such as allowing you to share content or tracking aggregate AAK Web and Mobile Applications usage statistics, may also use these technologies to collect similar information. AAK Web and Mobile Applications does not control these third-party technologies and their use is governed by the privacy policies of third parties using such technologies. Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the ‘Help’ section of your browser for more information.

We may supplement the information we collect with information from other sources, such as publicly available information from social media services, commercially available sources and information from our AAK Web and Mobile Applications or business partners.


We use the information we collect from and about you to provide and enhance the AAK Web and Mobile Applications and features to you, including, but not limited to: measure and improve the AAK Web and Mobile Applications features; to improve your experience with both online and offline AAK Web and Mobile Applications services by delivering content you will find relevant and interesting, including advertising and marketing messages; to allow you to comment on content, and participate in online nature, contests, or rewards programs; to provide you with customer support and to respond to inquiries; to allow social sharing functionality; to deliver relevant advertisements. When the information collected from or about you does not identify you as a specific person, we may use that information for any purpose allowed by law or share it with third parties.


People have different personal privacy concerns. Our goal is to be clear about the information we collect so that you can make meaningful choices about how it is used. Here are some of your choices related to personal privacy: – You can provide, edit, or remove certain information from your public profile by editing your profile. You may also change or correct your private AAK account information through your account settings. – You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it is important to remember that many of our services may not function properly if your cookies are disabled. Be aware that any personal information that you choose to share in public spaces such as comments or profile pages can be read, collected, or used by others, or could be used to send unsolicited messages to you. You are responsible for the personal information that you choose to post in public spaces through the Services. If your personal information is wrong, we strive to give you ways to update it quickly or to remove it — unless we are required to retain that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. ACCESSING, REVIEWING, UPDATING AND MODIFYING PERSONAL INFORMATION You have the right to access, review, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updates to and corrections of inaccuracies in your personal information by emailing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to his/her personal information records.

Your personal information is important to you, and protecting that information is important to us. We take reasonable measures to protect our users from unauthorized access, alteration, disclosure, or loss of information we hold, including administrative, technical, and physical safeguards. Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and device secure, such as by logging out after using the Services. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of transmission or storage of your information.

AAK may may modify and update this Privacy Policy from time to time without notifying you in advance. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the AAK platform.

If you have any questions or concerns regarding this Privacy Policy or the manner in which we or our service providers treat your personal information, would like to exercise your choices or would like us to update information we have about you or your preferences, please contact us at aak@aakenya.co.ke.